Foundation Webinars for Technicians
Webinars from the PHCC Educational Foundation are an easy way to get great training delivered straight to your desktop. These sessions are available for free to PHCC members and for a fee to non members.
Missed a live webinar? Not a problem - PHCC members can log into this site to access our library of previously recorded sessions at no charge. Coming soon, non-members will be purchase access to these previous sessions as well.
Free Webinars for Technicians
To celebrate the launch of our new web site, for a limited time the Foundation is making select recorded webinars in our library that are a fit for technicians available for viewing at no cost. Just click the webinar titles below to view the sessions.
- World Class Service Culture - Boost Customer Retention
Presented by Steve Coscia
Every customer is precious and keeping your current customers satisfied costs less and is much easier than finding new ones. Serving all customers with patience, courtesy and professionalism is a vital element in achieving world-class status.
- Types of Piping and Sprinklers for Residential Fire Sprinkler Systems
Presented by Steve Leyton, Fire Smarts, LLC
Fire protection industry expert Stephen Leyton will educate participants about the differences between commercial and residential material requirements as found in the NFPA 13/R/D standards. Leyton also will cover the acceptable residential material choices available, their preferred application and the cost impact considerations when selecting the most appropriate sprinklers and piping type for a particular residential sprinkler system.
- What Shade of Green Are Your Customers?
Presented by Jack Suvak, Moen, Inc.
Information gathered by Moen and Iconoculture, a leading cultural trend research firm, indicates that rather than age; key values and financial status are the defining characteristics in determining consumers' levels of interest in green products. This webinar will give you a consumer's perspective of what matters to them when it comes to being green.
- Drugs + Alcohol + Work Do Not Mix
Presented by Dave Cameron, Federated Insurance
Why your company needs a drug- and alcohol-free workplace policy and how to implement one.
- Stainless Steel Vs. Copper
Presented by Jason McKinnon, Viega
In this webinar, learn where stainless steel can be used as an alternative to copper and what environmental factors influence the decision.