Upcoming PHCC Webinars

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Webinars from the PHCC Educational Foundation are an easy way to get great training delivered straight to your desktop or tablet.

Register below for our upcoming sessions. PHCC members can log into this site to access our library of previously recorded sessions at no charge. Coming soon, non-members will be able to purchase access to these previous sessions as well.  


 

Beyond the Busy Signal: How to Handle Your Call Volume

Date: Wednesday, June 1st, 2016
Time: 3:00pm - 4:00pm ET
Free Member Webinar 

For most of your customers, a plumbing or HVAC issue ignites panic: they come home to a flood in the kitchen; the heat went out at 3 a.m., and it’s -30 degrees outside; the air conditioner just quit working on the hottest day of the year. And during this emergency, what happens when they dial your number and no one answers? They pull out the phone book or go online and your competitor gets their business.

In this webinar, Russell Schmidt and Josh Ulrich of Time Communications, a call-answering service based in Minnesota, review the common issues on-call service companies face, how the cost of just one missed phone call can impact the bottom line, and how today’s technology can help improve your customers’ experience.

Click here to register 

Speaker: Russell Schmidt and Josh Ulrich of Time Communications
Sponsor:  PHCC Educational Foundation and Kohler

 

OSHA Confined Spaces & Your Toolkit

Date: Wednesday, June 15th, 2016
Time: 3:00pm - 4:00pm ET
Free Member Webinar 

Our industry is no stranger to working in cramped spaces with varying conditions that can be deemed hazardous. Although practicing safe habits and protocols on the job comes with our territory, a recent OSHA ruling includes attics and crawlspaces as confined spaces in many cases. This will require new processes and on the job techniques to address the confined space hazards. This means more training and new routines, and may require some new tools. We will focus this session on thermal and atmospheric hazards.

Click here to register 

Speaker: Bill Spohn, TruTechTools.com
Sponsor:  PHCC Educational Foundation and Kohler

 

"New" Overtime Rules Are Finally Issued – Get Ready!

Date: Wednesday, June 29th, 2016
Time: 3:00pm - 4:00pm ET
Free Member Webinar 

It has been over ten years since the Department of Labor overhauled the Fair Labor Standards Act overtime regulations.  Over two years ago, President Obama directed the Department of Labor to look at the regulations. As a result, the guaranteed salary to be exempt has been raised from $23,660 to $47,476 – effective December 1, 2016.

Learning Objectives:

  • Review white-collar exemption tests  
  • Prepare for the increase in the white-collar exemption salary requirement
  • Discussion of the most common wage hour violations and financial liability

Click here to register 

Speaker: Bill Ford, SESCO Management Consultants
Sponsor:  PHCC Educational Foundation and Kohler

 
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